Company: AKMAR ALJAZEERA
Responsibilities: •
Troubleshoot and resolve PC incidents.
• Perform hardware and software maintenance and support
• Liaise with third-party suppliers for hardware repair (for example Dell & Xerox)
• Provide second-line investigation and diagnosis.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines
• Log incident and service request details per help desk procedures.
• Communicate with customer regarding IT incident progress
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Assist with IT security issues and virus elimination.
• Assist Server Team when server maintenance is required
• Assist Network Team when network equipment maintenance is required
• Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers, PABX and Lync System
• Participate in assigned IT projects to accomplish common objectives.
• Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure T&C :
• Contracts Duration : 1 Year subject to extension includes a 3 months test period
• Location: Libya 103/ Tripoli, and visit other remote locations if needed.
• Rotation for 103, options 6*3, 4*4 and 5*5
• Work Tools (Laptop, Phone…Others) Only laptops and PC needed accessories will be provided.
• Transportation to/from 103: Provided by AKMAR
• PPE, Provided by AKMAR
• Accommodations: provided
