TASKS, DUTIES AND RESPONSIBILITIES
- Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
- Implements a high standard of customer focus within the store
- Regularly assesses customer service standards within store
- Ensure customer needs are met and complaints/queries are resolved in a timely manner.
- Achieve the Daily targets for the store.
- Achieve target productivity metrics ( sales assistant daily target, sales per soft) for the store.
- Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations.
- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
- Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store.
- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
- Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store)
- Regularly audit own store administration and resolve any issues.
- Maintain high standards of visual appearance throughout the store.
- Review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)
- Maintain a high level of store health and security for Store assets, stock Property.
- Ensure control of stock loss and stock damages for compliance
- Ensure store expectations and priorities are communicated to staff
- Review and provide regular feedback on staff’s performance against expectations
- Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
Follow up on staff issue and grievance resolution and other HR related matters.
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LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines.
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