Operations Coordinator (Libya) - Allianz Worldwide Care

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

Role Overview:
To anticipate and meet the needs of our Libyan clients, including Expatriates, and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Key Responsibilities:

-Respond to customer and provider enquiries in an accurate, timely and professional manner
-Proactively liaise with other internal departments for support to ensure an efficient and professional response
-Assist members and providers with insurance eligibility checking and treatment guarantees
-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients and providers
-Assist medical team with treatment guarantees and member queries locally in Libya
-Register incoming claims received
-Filter claims form and review for accuracy
-Support the claims batch process for providers
-Scan and send claims to HQ for processing
-Run daily report on tasks achieved: claims, fax, calls
-Assist HQ medical team in coordinating clients hospital admissions, evacuations, repatriations and other cases as required
-Continuously provide outstanding customer service to clients and ensuring customer satisfaction and retention
-Work within rotating shift patterns
-Responsibility for Health, Safety and Welfare within team (please refer to the Company`s Safety Statement for full list of responsibilities).

Behaviour/Values

-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment
-Honesty and Integrity
-Ability to work under pressure
-High attention to detail

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

https://www.amrislive.com/wizards_v2/allianz/vacancyView.php?requirementId=3188

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