Job Description
Case Management Team Leader/Supervisor is responsible for ensuring
staff are trained and prepared for their case management role to provide
quality care, and should regularly monitors caseworkers’ practice. S/he is
responsible for the overall planning, organization and implementation of
the case management, PSS, awareness raising and capacity building
initiatives in Misrata.
Specific tasks and responsibilities:
- Supervise the mapping and the enhancement of services (public and private, national and international) focused on the provision of medical and social support to all target communities.
- Provide regular and consistent support, advice, direction and quality oversight to Case Management services, including the identification, assessment and referral of beneficiaries to appropriate services;
- Monitor the work and caseload of Case Workers and offer support towards emotional well-being and performance of staff;
- Ensure regular individual supervision, case file reviews and group supervision, and lead case coordination meetings as needed;
- Ensure staff are trained and prepared for their Case Worker role;
- Be on-hand for consultation in emergency situations;
- Coordinate and strengthen efforts to raise awareness and sensitization on General Protection and GBV principles and services in the community;
- Manage the Helpline and referral of persons in need of assistance;
- Promote and maintain good standards of work – making good practice a standard way of working, and supporting staff to do things in accordance and respect Standard Operating Procedures (SoPs);
- Monitor documentation, safe data collection and storage of sensitive information including General Protection Case Management tools and on GBVIMS+/Primero platform.
- Offer instruction and training for case filing.
- Provide the team with technical guidance, capacity building and direction for effective planning, implementation and monitoring of the activities;
- Liaise with the Psychologist, the Protection Team Leader and any other staff to implement a shared plan and address identified needs;
- Contribute in designing life skills activities and awareness sessions and coordinate activities in the community;
- Contribute in designing and delivering capacity building trainings to local actors and communities on Case Management, PSS and other relevant initiatives;
- Drafting and submitting weekly reports to the Area Program Manager Misrata and the CP/GBV specialist;
- Respect Cesvi’s Standard Operating Procedures and Code of Conduct for the Confidentiality and the Prevention of Sexual Harassment;
- Participate at Working Groups, team meetings and trainings;
- Represent Cesvi in a professional manner in meetings and ensure effective cooperation with local partners and other relevant actors;
- Coordinate with other relevant stakeholders in order to ensure coordination, implementation of common standards in the field and consideration of protection issues;
- Fulfil any additional tasks as requested by the Area Program Manager Misrata and the CP/GBV specialist;
- Hand over the tasks with a proper and accurate handover report at the end of contract.
Duty station: Misrata
Responsible to: CP/GBV Specialist (line management) and Area Program Manager Misrata (functional).
Benefits
- Social Security
- Health Insurance
Job Requirements
- Minimum Education: Bachelor’s Degree, preferably in relevant field (social
sciences, social work or psychology.)
- One year of experience in the field of Case Management, Psycho Social
Support and protection.
- Experience working in international setting and humanitarian program .
- Fluency in Arabic and strong written and spoken English skills.
- Excellent drafting, interpersonal, interviewing and communication skills.
- Demonstrated ability to work with highly vulnerable groups.
How To Apply
TRIPOLI_RECRUITMENT@CESVIOVERSEAS.ORG
- Those who have already applied to this very position are kindly requested not to send their candidacy again to this second announcement
- Women are strongly encouraged to apply to this position
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