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M&E Officer (CFM) - Cesvi


Job Description

Title: M&E Officer (CFM)

 

Cesvi has been one of the first INGOs intervening in Libya, as soon as the Arab Spring begun in

2011 and is carrying out a Humanitarian Protection Program in Tripoli and Misrata within different

settings, included Gender-based Violence program since 2016.

The project “Protection and Life Saving Assistance to refugees and asylum seekers in Libya”,

funded by UNHCR intends to promote a favorable Protection environment for refugees and asylum

seekers in Tripoli. Project activities are provided within the Community Development Center.

The M&E Officer (CFM) will be in charge of the implementation of the Complaint and Feedback Mechanism under the direct supervision of the M&E Team Leader.

 

Specific tasks and responsibilities:

 

  • Receipt and record of all complaints from the program staff, as CFM focal point
  • To ensure complaint handling are in accordance to the existing regulations and guidelines
  • Implement consulting meetings and Focus Group Discussions with communities in order to gather feedback and inform project staff following a community-based approach
  • Manage the CFM tools (i.e. helpline) and database, with data entry and monitor the follow up of feedback and complaints recorded
  • To take lead in preparing, compiling and coordinating reports (mainly monthly) for presentation to the Management
  • Manage complaints in accordance with the practice complaints policy.
  • Train staff on Complaint and feedback Mechanism
  • Understanding and sharing stakeholder’s feedback and ideas with project team
  • Contribute in other M&E activities with conducting interviews for quantitative surveys (i.e. Post Distribution Monitoring of cash assistance and IPA) as well as support in qualitative surveys for triangulation of findings.
  • Perform any other duties as requested by immediate Supervisor including outreach activities
  • Assist in any other duties relating to nature of the job as may be requested by the Supervisor for the best development of Cesvi activities
  • Respect CESVI’s Standard Operating Procedures and Code of Conduct for the Confidentiality and the Prevention of Sexual Harassment;
  • Represent CESVI in a professional manner in meetings and ensure good cooperation with local partners and other relevant actors;

 

Job Requirements

  • Bachelor’s degree in international development or a related field; Master’s Degree a plus
  • Experience with MEAL is preferred
  • Experience in MS Office (Excel, Word, PowerPoint), data entry into online databases and forms, and working with various office equipment
  • Data analysis experience, both quantitative and qualitative
  • Fluent spoken and written English and Arabic
  • Good command of Microsoft Excel, Word and Outlook – Required
  • Ability to organize work efficiently and deliver assignments in a timely manner often under time constraints
  • Ability to work effectively remotely as a team member and with minimal supervision
  • Strong communication skills and abilities to mobilize beneficiaries and local stakeholders.

 

 

 

 

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