A travel agent’s role is to help people plan, choose and arrange their business travel and holiday by booking flight tickets, booking hotel rooms, transfers from/to airports and assist with visa documents. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs.
Arranging flights, insurance and accommodation
Using a booking system to secure holidays
Collecting and processing payments
Advising clients on travel arrangements, e.g. visas and passports
Sending out tickets to clients
Keeping clients up to date with any changes
Typical duties include:
promoting and marketing the business
dealing with customer queries and complaints
providing advice about visas or passports
recruiting, training and supervising staff
maintaining statistical and financial records
selling holidays and insurance
meeting profit or sales targets
preparing promotional materials and displays.
Qualifications and training required
A degree in any subject is acceptable, although travel, tourism, languages, leisure, business studies or management degree holders may be at an advantage.
A travel training company qualification or relevant travel agency, retail or sales work experience can also be helpful.
Key skills for travel agents
Good interpersonal skills
Verbal communication skills
Fluency in English /foreign (particularly European) languages and personal travel experience are also highly valued.
لتقدم للوظيفة أنتهت صلاحية الاعلان