The project “Life Saving Assistance to refugees and asylum seekers in Libya”, funded by UNHCR, intends to promote a favorable protection environment for refugees, asylum seekers and irregular migrants in both Western and Eastern Libya through protection monitoring, provision of psychosocial assistance, management of a Social Centre and capacity building for the Libyan civil society. The Receptionist will be in charge of sorting out the inquiries of persons of concerns both at the CDC and through phone calls. S/he will refer the cases to the relevant services.
Specific tasks and responsibilities:
Will respond to public enquiries and be Focal Point for Hotline Log including referrals of cases to the relevant services;
Greet/assist, and direct visitors and general public;
Manage CESVI hotlines, answer all incoming calls and handle callers enquires whenever possible;
Provide secretarial support;
Assist in the planning and preparation of meetings & conference telephone calls;
Develop and maintain a current and accurate filing system;
Perform other related duties as required;
Closely coordinate with CESVI staff and participate in meetings;
Fulfil any other additional taskrequested by the CDC Manager or other authorizing personnel.
Respect CESVI’s Standard Operating Procedures and Code of Conduct for the Confidentiality and the Prevention of Sexual Harassment.
Duty station: Tripoli
Responsible to: Line Management (hierarchically and functionally) with CDC Manager.
University degree in administration, accountancy, psychology, social work, social administration, social sciences, development studies, or a relevant field.
At least 1-year experience with UN or Non‐Governmental organizations
Experience in handling cases is an asset.
Trainings in child protection and/or GBV minimum standards and gender mainstreaming are an asset.
Good understanding of Protection Principles and Case Management standards
Reasonable command of English.
Good communication skills and ability to conduct training and awareness campaigns
Good computer skills especially Microsoft packages.
Good organizational and management skills.
Ability to work with minimum supervision
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