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Customer Service Desk Officer - The International Committee of the Red Cross



The ICRC Delegation in Libya has a vacancy for: 
Customer Service Desk Officer
The position will be based in the Tripoli Sub Delegation
 
The Customer Service Desk Officer (CSD) ensures that requests are handled efficiently and effectively to meet needs in the field. S/he also provides information about potential or firm orders available to other logistics staff and those requesting services.
Main Responsibilities
Customer Service Desk Duties

Follows up entries and orders fulfilment and process Supply Requests (SRs) for assigned family or group of items.
Investigate delayed orders.


Handles items creation / propagation requests via Enterprise Resource Planning (ERP) system.
Contributes to defining the delegation’s supply network.
Manages ERP trouble shooting & reports related ERP problems to service desk.
Closes documents in the system in timely manner.
Follows up with requesters to confirm reception of the SRs in the system as per the actual delivery date of their orders.
Acknowledges reception of orders received via automatic ERP acknowledgement notifications.
Makes sure warehouse and purchasing unites process the orders allocated to them to avoid delays.
Replaces other CSDs in Tripoli or other ICRC sites on need basis.

Purchasing

Checks regularly with the purchasers before processing any SRs for none stocked items & for all service orders.
Releases the SR into other documents as per the financial rules threshold.
Matches SRs to Supply Petty (SP) and submitting them to Finance.
Briefing new staff, training and coaching them on logistics related matters.

Required background, skills and experience:

University Degree or equivalent
Computer proficiency and ability to operate an ERP system is an asset.
Fluent in English and Arabic
Experience in logistics
Good knowledge of the supply chain

 
We offer a rewarding and enriching work opportunity in a humanitarian and international environment with initial training and on-boarding
_____________________________________________________________________________
Interested Candidates with the required background and experience are invited to submit their application with 2 references to tri_recruitment@icrc.org before 10th November 2019, with the title in the email subject
‘CSD Officer in Tripoli’
CVs not mentioning the position in the subject line, will not be considered
Please note that only short-listed candidates will be contacted for tests and interviews

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