Hive Space community manager - Hivespace

HiveSpace
Overview
HiveSpace is coworking space that aims to create not only the right place for people to work and build their businesses, but to also make them a part of a collaborative and positive community.

Vision

Becoming the community every business owner needs.

Mission

Our mission statement is simple, we are here to create an effective and collaborative community for start-ups, entrepreneurs, freelancers and business owners, doing so by providing a healthy and professional shared environment, where they can share their ideas, grow their networks and support each other, with the help of our creative and ever learning team to provide them with everything they need to make an economic impact on the community.
Community Manager Responsibilities Include:


Community Management

Create a friendly environment to facilitate high member satisfaction
Espouse Hive Space’s values
Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
Seek out information about the business and personal objectives of tenant organizations and their individual members
Resolve issues between members quickly and in a manner that diffuses tension
Foster a sense of inclusivity where fresh ideas are welcome
Be knowledgeable about Hive Space’s membership contracts and guidelines, as well as , state and local laws that manage the work environment. Explain these policies to members, as necessary.
Oversee new member onboarding and member moves out of the space





Events Planning and Execution

Build a quarterly  calendar of coworking events that engages all stakeholders:- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
– Future members: Lead generation and sales-related events
– Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Hive Space’s CRM and digital community.





Manage to the allotted budget
Present our community professionally
With your team, oversee the event itself, from catering to a smooth event check-inprocess to cleanup





Business Development

With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
Conduct tours for prospective members
Contact the local press and community leaders to generate interest in Hive Space.
Engage with the local community by attending relevant events they are hosting
Ensure that new members will fit with Hive Space’s culture dynamics and mission
Maintain a positive relationship with key vendors and our landlord





Facilities and Space Management

Manage all building operations to the satisfaction of members
Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
Keep members aware of facilities issues that may impact them
Utilize a variety of coworking software applications manage the space and membership
Make recommendations to the owners about new features or perks that will entice members
Submit maintenance tickets for repairs to the facility and key equipment
Ensure cleaning is conducted to space
Be aware of local laws and regulations as they pertain to member safety and emergency preparedness





Personnel Management

Manage a team to achieve the community, sales and facilities goals stated above
Be responsible for the professional development of each team member
Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
Hold weekly one-on-one meetingswith each team member to review the status of individual tasks and goals
Lead regular performance reviews of team members
Share perspectives on the team with ownership



Experience and Requirements

College graduate.
2-4 years experience with increasing responsibility in either a sales or customer service role
Demonstrated project management skills
Highly technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
Experience managing corporate social media campaigns
Experience with written content generation in a business environment and basic graphic design skills are a plus
Interest in working independently with only occasional interactions with the owners
Fluent in English. Ability to speak additional language is a plus.
A high level ethics, empathy and dependability

To apply please send your CV and one page speaks about how are you going to manage the space to: info@hivespace.ly

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