Technical Support Worker - ARTTECH ” Media and IT solutions”

We are looking for a Technical Support Worker, He will be tasked with monitoring and maintaining an organization’s computer systems and networks. he will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. Since businesses simply can’t afford to be without individual workstations let alone its entire computer system, you have a pivotal role in the running of the company.
Responsibilities:
You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Typical Technical Support responsibilities include:
– Installation & configuration of a company’s computer hardware operating systems and applications.
– Maintenance and monitoring of computer networks and systems.
– Logging the queries of customers and employees.
– Analysis of call logs to discover any underlying issues or trends.
– Diagnosing and solving hardware or software faults.
– Testing and evaluating new technology.
– Performing electrical safety checks on the company’s computer equipment.
– Responding to call-outs in a timely fashion.
– Following instructions, either written or in diagram form, to set up a system or fix a fault.
– You could choose to provide after-sales support for software or equipment suppliers or businesses that specialize in providing customers with support and maintenance.
Skills:
– Excellent problem-solving skills.
– Ability to work well within the team.
– Pay attention to details.
– Logical thinking.
– Expert knowledge of how operating systems and programs work.
– Interpersonal skills where you will be in constant contact with colleagues and/or clients.
– Ability to prioritize your workload.
– Ability to clearly explain a technical problem to the client/colleague.
– Great listening and questioning skills.
Working hours:
– Working hours from 09:00 to 05:00 from Saturday to Thursday inside and outside the company.
Communication methods:
The person who has the ability to perform this job should communicate and send an e-mail message entitled (Technical Support Worker) to info@tech.arttech.ly

لتقدم للوظيفة أنتهت صلاحية الاعلان