Network Engineer - Trans Sahara IT & Communications (TSIC)

Trans Sahara IT & Communications (TSIC) is a Libya-based technology systems consultancy & integrator, engaged in procuring, managing, deploying, and supporting enterprise infrastructure and applications. We are committed towards providing the highest quality services and solutions to our clients, and have sales & support offices across the country.
We continually strengthen our existing core competencies, as well as invest in the development of new capabilities to meet new requirements. We invest heavily in our employees, internal processes and business systems so that we can be better prepared to serve our customers needs.





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Position:




Network Engineer– Trans Sahara Company.






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Location:




Benghazi.






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Reporting to:




Chief Technology Officer.






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Working hours:




Sunday – Thursday 09:00 – 16hr00.






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Annual leave:




30 days / annum.






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Starting Date:




01/05/2019.






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Contract:




As per the Libyan law.






• Tax & Social security:




As per the Libyan law.






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Compensation:




Based on his OKR.





Brief Description:
A network operations engineer will work with design and engineering teams to have an all- round understanding of networks and systems. The professional should be able to resolve complex issues that involve analysing packets and troubleshooting networks. They are the crucial point of contact between the network operations team and other internal departments. The engineer must work towards improving the quality of technical and telecommunication services.
 
Responsibilities
•Ensure stable and reliable ISP network services (e.g access products and service network)
•Day-to-day network performance monitoring.
•Network troubleshooting and fault analysis; hardware troubleshooting and repair.
•Trouble ticket generation and response; carrier interface and escalations.
•Deployment and maintenance of network monitoring, analysis and reporting tools.
•Application of configuration changes via our change control systems and processes.
•Installation of network hardware and software.
•Install and configure services to customers.
•Participate in a 24*7 call-out rota.
•Provide support to customers via telephone, email and remote control for the range of services and products that solutions provide.
•Diagnose and resolve to key customers.
•Ensure that customers are kept up to date at all time.
•Answer customer’s questions.
•Provide pre-sales technical support.
Job Skills & Qualifications Required:
•Bachelor’s in computer science or related field plus minimum three years’ experience in system administration
•Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
•CCNA certified or equivalent level of knowledge.
•Interest in leading edge technologies. Keen to develop own skills and knowledge
•Clear communicator (written and verbal)
•.Capable of prioritising and managing own workload.
•Self-motivated
Culture Building (Agile):
•Collaborative cross-functional teams, with all the skills they need to get the job done.
•commitment to transparency, openness, giving and receiving feedback, continuous improvement
•Support the company in implementing the agile structure.
•Respect each other; believe and demonstrate that each member of the team adds value to the work;
•Find and implement the simplest solution that is easy to develop, maintain and most importantly change when required; and
•Keep a focus on Agile values by placing them core of everything so better working practices can develop.
WORKING HOURS AND PLACE OF WORK
•The Employee shall adhere to the working hours applicable in the Company, and shall devote all the time necessary for the proper performance of assigned duties.
•From the time the Employee takes up the assigned duties in accordance with this Contract, the place of work shall be at Tripoli & Benghazi Libya.
•However, it is agreed that for reasons relating to the organization and the efficient operation of the Company, the Employee may be called upon to change the place of work at the request of the Company.
•The Employee will be informed of any such decision at least one month in advance.
•The Employee may be called upon to travel outside Libya from time to time, in the fulfilment of assigned duties.
•The Employee may be called upon to travel within Libya and abroad for the requirements of the Employee’s work.

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