Customer service supervisor - Rawafed Libya for Telecommunication and Technology

Job Title: Customer service supervisor
Location: Head Office – Tripoli
Responsibilities are including and not limited to:
 

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of customer service operation.
Assisting customer service staff with duties where required
Training staff in areas of customer service and company policies.
Monitoring and authenticating returns, exchanges and voids.
Investigating and solving customer service complaints.
Assisting with development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks with them
Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)
Helping to hire new staff
Reporting to senior management / personnel when required
Performing additional duties where needed.

 
If you see yourself suitable for the job and interested in applying please send your Cv to vacancies@rltt.net with CS Supervisor mentioned in the subject line.
 

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