store manager - Eshada Company

JOB DESCRIPTION DETAILS                                                                               


Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
Implements a high standard of customer focus within the store
Regularly assesses customer service standards within store
Ensure customer needs are met and complaints/queries are resolved in a timely manner.
Achieve the Daily targets for the store.
Achieve target productivity metrics ( sales assistant daily target, sales per sqft) for the store.
Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations.
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store.
Oversee and monitor all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
Oversee and monitor the inventory management in the store ( stock availability,order management, back store management, stock movement within store)
Regularly audit own store administration and resolve any issues.
Maintain high standards of visual appearance throughout the store.
Review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non-moving items)
Maintain a high level of store health and security for Store assets, stock Property.
Ensure control of stock loss and stock damages for compliance
Ensure store expectations and priorities are communicated to staff
Review and provide regular feedback on staff’s performance against expectations
Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
Follow up on staff issue and grievance resolution and other HR related matters.

 

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