Back Office operation agent - Tadawul technology

 Tadawul Technology Company
Job Description
Back Office operation agent
Location : Benghazi 
Working hours:                   Sunday – Thursday 09:00 – 17:00.
Annual leave:                     30 days / annum.

Ensure TT customer satisfaction and company reputation
Upload the KYC in the card management system , do the re-load , top up , issuing & replacement activity in the system.
Represent the company and take decisions to solve critical customer issues & dispute based on company policy and procedures.
Provide daily report about back office activities, card issuing and card replaced top-up requests any other disputes cases.
Engagement with Wirecard & S2M Team in terms of daily operations such as creating files, solving issues, implementing or changing features & functions in the products.
Work across functionally with TT partners and other functions within the company such as marketing and sales to provide premium service to TT customers.
Support Customers directly in critical cases and provide direct report to customers in case needed from TT systems.
Ensure adequate written and verbal communication and cooperation with all relevant stakeholders.
Creating a procedures documents for the back office operations.
Managing and be responsible TT assists inside back office center including cards, cash and other assists.
Work in agile environments so adopting a new change in requirements.
Answer all of the client phone calls during the working hours.
Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates).
Identify ways to increase adoption and customer satisfaction.
Work closely with TT related team for LYD project for all aspects such as (creating files, reports, implementing a new solution for MNO & Corporate card).
Any Other Upcoming Strategic Projects or task requested by line manager.
Flexibility on answering phone calls from client or line manger after working hours.
Provide the needed support in cases of emergency situation after the working hours.

How To Apply
To apply for this job Please email your CV and all relevant details

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